Technical support

Resources and documentation for University services

Department premises are served by University Wi-Fi Network services. Documentation of the main University services is freely accessible on the website:

https://it.unipi.it/

For more details visti the Direzione Infrastrutture Digitali (ICT) page.

Essential services

The Department’s premises are covered by the University’s Wi-Fi network, which can be accessed using your University credentials.

Printer configuration: The Xerox B7030 multifunction printers are accessible only through the wired network at the following IP addresses:

  • 172.22.23.3 (replacing the former lj6, East side)

  • 172.22.23.4 (replacing the former lj7, West side)

The drivers are available at this link.

To configure the printers:

  • Windows users After downloading the drivers, go to Start → Settings → Devices → Printers & scanners, then select Add a printer. Wait for the system to search for nearby printers. When the printer does not appear, click “The printer that I want isn’t listed”, then choose to add a new printer using a TCP/IP address. Select this option and click Next. Set the Device Type dropdown to Autodetect, then enter the printer’s IP address in the Hostname or IP address field and check the option Query the printer and automatically select the driver to use. Click Next and wait for the system to connect to the printer and download the required drivers (for Xerox B7030, use the PCL6 driver).
  • MacOS users Open the Apple menu, click System Preferences, then Printers & Scanners. To add the printers, click the “+” button and add the printer using the IP tab, selecting the AirPrint protocol.
  • Linux users: Go to Control Center → Printing, then click Add. Fill in the Device URI field with the printer’s IP address and click Forward. Select the drivers by choosing Select printer from database, then: Make: Generic Model: PCL Laser. If this does not work (starting from Ubuntu 22.04, Xerox Versalink printers no longer appear among installable models, and the .ppd file from the Xerox website does not work), try the following procedure: generate a .ppd file by redirecting the output of the terminal command: driverless ipp://<PRINTER_IP>/ipp into a file with the .pdd extension, where <PRINTER_IP> is  172.22.23.3 or 172.22.23.4. When adding the printer, enter: ipp://<PRINTER_IP> in the URI field. Select “Provide PPD file” and upload the .ppd file generated in the previous step. <PRINTER_IP> is 172.22.23.3 or 172.22.23.4. When adding the printer, enter: ipp://<PRINTER_IP> in the URI field. Select “Provide PPD file” and upload the .ppd file generated in the previous step.

 

Technical support (Polo 2)

Polo 2 supports IT and network services for teaching, research, and general operations in the Departments of Mathematics, Physics, and Computer Science, including dedicated classrooms and computer labs.

For technical assistance with network access, departmental workstations and printers, or web servers, please contact the Polo 2 helpdesk by email, possibly using your institutional account:

Email: help.polo2@ticket.unipi.it